The Inside Scoop at CellularWindowShades.com

Cellular Skylight Shades Rescue Wedding

Posted on: August 30, 2012


My title may be a bit fanciful, but what is an about-to-be Groom to do when guests are imminent and the house’s prominent SKYLIGHT shades look a bit worse for wear:

He calls CellularWindowShades.com and asks, “You’ve got an order for me – can I get that a few days sooner? I’m getting married next weekend.”

When I first spoke to Dan from Maine, it was late in the day, Production was gone (they begin their day while I’m still asleep!) and I could make no promises without discussing it first with the production manager. “I’ll see what I can do,” and promised to get back to him.

Barring the unforeseen (fabric or rail shortage, for instance) Production was able to say Yes to expediting Dan’s order. While every order and the circumstances surrounding its production will differ, we always do our best to accommodate requests. We do it willingly, and without additional cost to the consumer. UPS also offers faster than “ground” shipping (we charge just what UPS charges; never adding any surcharge), but Maine is one UPS-business day from us, so Dan didn’t even need to think about shipment.

Production team member Kate took Dan’s order and ran with it. It was ready for shipment the following Monday and in Dan’s hands the day before his requested date. Behind the scenes, a parts shortage did occur over (of all things) a special type of screw used to mount the side retainer tracks. But as you already know that Dan got his shades, I won’t say more about the nail-biting that went on here.

So there was joy around the offices of CellularWindowShades.com when Dan sent an email today – complete with photos! Here’s the end result, the “After” to go with his “Before” —

Shades by CellularWindowShades.com, installed by Dan in Maine.

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